Publications

To order guides and manuals, fax a completed Publications Order Form (pdf), along with payment information, to 916.552.2693. Forms also can be mailed with payment to:

CAHHS Publications

1215 K Street, Suite 800

Sacramento, CA  95814

Questions? Call 800. 494.2001.

Handbook for Auxiliary Presidents

This handbook is intended to be a guide for all hospital leaders, regardless of how their organizations are structured. It is designed to be both a resource tool and a procedure manual. It brings together under one cover as much information as possible to provide volunteer leaders with the basics for managing effective, productive and harmonious organizations that lead to successful achievement of goals through the optimal performance of their duties. The publication is filled with sample organizational structures, suggestions, bylaws, rules and regulations, mission statements, qualifications and job descriptions for officers, committees, procedures manuals, techniques on conducting successful meetings, tips on record keeping, orientation, legal requirements, plus an entire section on references. 

Price: $40.00

Hospital Thrift Shop Procedure Book

Two years in the making, this book was written by Stephen Larson, a thrift shop manager extraordinaire, and edited by consultants and staff with CAHHS.

Price: $40.00

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Volunteers Light the Way to Down Home Comfort Foods

Here is the result of a labor of love that started by the association requesting comfort food recipes from all the volunteers who attended CAHHS educational programs throughout the year. The result was more than 700 submissions and the call went out for an additional 250 volunteers to assist in the testing and grading of each recipe. This cookbook contains the "best of the best" and will reintroduce you to some of your favorite childhood foods, as well as some modern interpretations of what spells "comfort" today. With more than 125 pages and 250 recipes, we present popular recipes that will nourish the soul as well as the body. From macaroni and cheese to pot roast, chocolate chip cookies to sweet apple pie, toffee bar coffee cake to peaches and cream French toast, chicken enchilada casserole to vegetarian lasagna, we could go on and on.

Price: $12.50

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Volunteer Thoughts and Auxiliary Installations

Published in late 2002 and announced here for the first time is a terrific resource full of information specific to volunteers such as essays, quotations, cartoons, poems, prayers, auxiliary installation scripts, and volunteer logos and clip art. This would be a perfect gift for your newsletter editor, speechwriter, auxiliary officers, volunteer director or your own personal library. This book contains more than 95 pages of wonderful information for volunteer newsletters, bulletins, presentations and much more. Chock full of excellent materials from volunteer leaders across the country and desktop published in a clear, concise, easy-to-read format.

Price: $12.50

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Benchmarking for Volunteer Departments

The new buzzword in hospitals is "benchmarking," and this publication shares 1998 survey results from 191 California hospital volunteer departments on various benchmarking elements - costs and hours, revenue, software, statistics, areas of responsibility, salary and more. Learn what benchmarking is, along with performance improvement, and how to use it to your advantage.

$35 each.

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Hospital Gift Shop Procedure Book

This is a completely rewritten, revised, updated version of the 1985 publication that outsold any other book ever written on this subject. This book is dedicated to how one should run a profitable hospital gift shop -- complete with pictures and CD that will allow you to personalize forms already designed and set to go. From mission statement to policies and procedures, job descriptions, operational programs to shop computerization, buying, merchandising, inventory control, financial management, marketing, staffing, theft control and more, this book covers it all.

$40 each (includes manual and CD).

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JCAHO Standards for Volunteer Departments

This 230-page manual is the premier publication on what a volunteer department needs to know and do for ongoing performance improvement and effective Joint Commission survey preparation. This comprehensive book contains sample forms, orientation manuals, policies and procedures, service descriptions with competencies, checklists, a plan of action, sample newsletters, volunteer-specific survey guidelines, evaluations, training information, tests, competency verification forms and follow-up, visions, missions, goals, applications, health records, confidentiality agreements, recognition tips and much more.

$65 each.

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Volunteer Program Administration Manual

(Written by DVS Blue Ribbon Task Force of CAHHS)

This manual shows one how to create, lead, administer and manage a successful volunteer program. Although specifically designed for hospital volunteer departments, the contents are extremely well geared to almost any structured volunteer program. From assessment, expectations, partnerships to planning, directing, collaborating to recruitment, orientation, placement, evaluation, recognition to tech tools, software, Internet sites, web design, PowerPoint presentations to legal issues, quality assurance, accreditation, benchmarking, customer service and performance improvement. This manual has it all! Accompanying CD allows one to personalize a streamlined, professionally run volunteer organization. 

$65 each (includes manual and CD).

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